Returns, Refunds & Guarantee

Unopened Returns — Within 14 Days

Halo is a personal shower-water hygiene product, so a change-of-mind return is only possible while it is still sealed and unused.

• Request the return within 14 days of delivery. The item must be unopened, uninstalled and unused, in its original sealed packaging.
• Once a showerhead or filter has been installed or has touched water, it can't be returned this way — it's covered by our 60-Day Satisfaction Guarantee below instead.
• Unopened returns carry a 15% restocking fee. Return shipping is paid by you and must be tracked; we'll email you the return address.
• Refunds go back to your original payment method within 5–10 business days of the return arriving and passing inspection.
• Replacement filters, including subscription filters, can't be returned once opened.

Damaged, Defective or Wrong Item

If your order arrives damaged, a part is defective, or you received the wrong item, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement — no restocking fee and no return shipping cost to you. Manufacturing defects that show up within 60 days of delivery are covered with a free replacement part or unit.

60-Day Satisfaction Guarantee

If you give Halo a fair try and it isn't working for you, we'll make it right. Here's how it works.

1. Give it 30 days

Changes in how your water feels build up gradually, so guarantee claims open after 30 days of use and must be made within 60 days of delivery.

2. Contact us first

Email support@auraaiva.com with your order number, a short description of the issue and a short video of the installed system. Most concerns — fit, flow, small leaks or a filter that isn't seated — are solved in a few minutes once we see the setup.

3. We make it right

• First, we'll fix the issue with you or send a free replacement filter or part.
• If you're still not satisfied after that, we'll refund the purchase price of the Halo system once it has been returned to our U.S. returns address (tracked shipping, paid by you). Refunds are issued within 5–10 business days of the return arriving. No restocking fee applies to guarantee claims.

What the guarantee doesn't cover

• Personal preferences unrelated to performance, such as wanting a different finish after use.
• Household plumbing conditions such as low incoming water pressure, which come from your home's plumbing rather than the Halo.
• Damage from misuse, disassembly or modification, or use with non-Aura Aiva filters.
• Replacement filters already shipped on a subscription (you can skip or pause future filters anytime, and cancel after your first month).

The guarantee applies once per household, to the original purchaser, for orders placed at auraaiva.com.

Shipping & Delivery

• Free standard shipping on every order within the United States.
• Orders are processed within 1–2 business days. Delivery typically takes 7–14 business days after your order ships, and you'll get a tracking link by email.
• If your tracking shows no delivery after 30 days, email us and we'll reship your order at no cost.
• Need to change your address? Email us within 12 hours of ordering — once an order ships, we can't redirect it.

Subscribe & Save orders may arrive in two packages: your Halo system and your first filter can ship separately.

Your Filter Subscription

• Subscribe & Save delivers a fresh Halo filter every 3 months for $29, with free shipping, charged automatically to your saved payment method until you cancel.
• You can skip or pause a delivery anytime from your account (sign in with the email you ordered with — we send a one-time code, no password) or by emailing us.
• How to cancel: from My Account. Sign in to My Account with the email you ordered with and open your subscription — the cancellation steps are right there. We confirm every cancellation by email within one business day. No fees, no phone calls.
• Minimum term: one month. You can cancel any time once you've been subscribed for one month (30 days from your first order); request it before your next renewal date. Cancellation requests received in the first month are processed on day 31, before any renewal is charged.
• Cancelling stops future renewals. Filters that have already been charged or shipped aren't refundable.

Reviews, Testing & Marketing Disclosures

We care about earning your trust honestly. This section explains how to read the reviews, ratings, and product statements on our site while Aura Aiva is in its launch phase.

Reviews & ratings shown ahead of launch

Some reviews, star ratings, and review counts currently shown on our site are illustrative examples of the kind of results Halo™ is designed to deliver. They are shown ahead of launch and are not verified customer reviews. As real customers share their feedback, verified reviews will replace these examples. Results described are not a promise of the results you will experience — individual results vary.

References to doctors, dermatologists & hairstylists

Where our site says Halo is “built for the results doctors, dermatologists & hairstylists care about,” this describes the goals the product is designed around — softer, filtered shower water for hair and skin — and reflects general, widely available guidance about water quality. It is not a paid, verified, or exclusive endorsement by any specific professional, practice, or institution, and no individual professional named or implied has reviewed or endorsed the product unless we state so explicitly with their permission.

Filtration & “clinical” statements

Statements about filtration refer to the multi-stage design of the Halo cartridge and to general filtration principles — not to a specific clinical trial of our finished product unless a study is expressly cited and linked. The Halo™ Filtered Shower System is a consumer water-filtration product, not a medical device. It is not intended to diagnose, treat, cure, or prevent any disease or skin/hair condition, and these statements have not been evaluated by the U.S. Food and Drug Administration. Filtration performance can vary with your local water and usage.

Bottom line: treat pre-launch reviews and professional-standard references as marketing examples of what Halo is built to do, not as guarantees or medical advice. Questions? Email support@auraaiva.com.

How to Start a Return or Claim

Email support@auraaiva.com with your order number and a short note about what's going on. We reply within one business day with next steps. Please don't ship anything back until we've confirmed the return and sent you the return address — unannounced returns can't be processed.